Booking a service on Zeventive takes just a few steps:

• Browse & shortlist — Search for vendors by event type, location, or service category. Compare ratings, portfolios, and pricing.
• Send an enquiry— Click "Get Quote" or "Book Now" on a Vendor's Listing to send them your event details (date, type, guest count, etc.).
• Discuss & confirm— The Vendor will respond with availability and a quote. Once you're happy, agree on the final scope and price.
• Make the advance payment — Pay the agreed advance directly to the Vendor as per their payment terms to lock in your booking.
• Get your confirmation— Zeventive sends you a Booking confirmation notification. You're all set!

We recommend keeping all communication on-platform and saving payment receipts for your records.

No — Zeventive does not process or hold payments between Users and Vendors. All payments for event services are made directly from the User to the Vendor, using any payment method they mutually agree upon (bank transfer, UPI, cheque, etc.).

Zeventive's role is to facilitate the connection, provide booking confirmations, and mediate disputes — but we are not a payment gateway and are not responsible for financial transactions between the two parties.

If a Vendor fails to deliver their service as agreed, Zeventive's Dispute Mediationprocess can help. Here's what to do:

• Go to the Dispute Centre in your account and raise a dispute within 14 days of your event date.
• Submit evidence — your booking confirmation, payment receipts, and any communication showing what was agreed.
• The Vendor will be notified and given 5 business days to respond.
• Zeventive's mediation team reviews both sides and issues a recommendation within 10 business days.

Our mediation recommendation is advisory — both parties are strongly encouraged to follow it. Vendors who repeatedly fail users risk being suspended or permanently removed from the Platform.

Zeventive operates on a subscription + commission model for Vendors:

• Subscription fee — A recurring monthly or annual fee that keeps your Listing active on the Platform. This is non-refundable once the billing period starts.
• Commission — A percentage of the value of each confirmed Booking generated through the Platform. The exact rate is specified in your Vendor Agreement.
• Commission is applicable even when the User pays you directly — because the lead originated from Zeventive.
• Zeventive raises a GST-compliant invoice for commission dues on a monthly basis.